Shipping and Return Policies
Shipping Policy
All shipping times are Eastern Time (ET). For shipments within the United States, Unilux currently partners with United Parcel Service (UPS). We will ship all products UPS ground prepaid and add shipping charges unless specified by the customer in writing. For shipments outside the United States, Unilux.com currently partners with the most competitive carriers. Shipping charges will be prepaid and added unless specified by the customer in writing Calculating the Arrival Date for an Order
Total time is based on order processing time plus shipping time: Order processing time is the time needed to pick and pack your order. Our goal is to process your order in less than 36 hours, when received during our normal business week (Monday-Friday). Shipping time is based on the shipping service option you select. Same Day Shipping
We can ship the same day provided we receive your order by 1 p.m. ET Monday-Friday and the ordered item is in stock. Handling Charge
All orders processed will incur a $15 handling charge. Shipping Rates
Unilux.com presents your shipping costs during the checkout process. As part of the checkout process, we will provide you with UPS shipping rates as quoted by the UPS Web site. The rates will change depending upon the level of service you have requested as well as the weight of your order. For more details, you may visit the UPS Web site at www.ups.com.
If you decide to return your order, shipping charges are not refundable. Order Tracking and Delivery
If your order is shipped by UPS, you can track your package through the UPS website (www.ups.com) as it makes its way to its final address.
When your order has been shipped, you may contact the Customer Service Department at Unilux Inc to receive the tracking or delivery confirmation number. You can check the status of your shipment in the following ways: Contact a Unilux’s customer service representative at 201-712-1266. E-mail us at customerservice@unilux.com We will provide you with timely, accurate information about the status of your order. Damaged Merchandise
Please inspect your Unilux shipment before signing the driver's release. By signing the release, you are accepting the goods in their current condition. If you notice that the goods are damaged, you should refuse to sign the release and call our customer service department at +1-201-712-1266 to request a replacement or to cancel your order. International Orders
Orders shipped outside of the USA may be subject to local customs charges, duties and clearing fees. Shipping charges are based on weight and destination. Shipping charges will be added to your order at the time it is shipped. Return Policy Any equipment that a customer wishes to return after purchase will be subject to the following conditions: Returns must be made within 60 days of the invoice date. Custom made lights and parts are not returnable. Service parts that have been used will not be accepted for return. The customer must obtain a return authorization number from Unilux before returning an item. The authorization number must be clearly displayed on the outside of all packages. Equipment must be returned with freight prepaid. For International returns, all import and brokerage fees are also the responsibility of the customer. If the equipment is not shipped prepaid then the shipment will be refused by Unilux. A restocking charge of 15% or a minimum of US $50 – plus any restoration cost or fees – will be deducted from the credit issued on the return. If the equipment or part is new, unused and being returned within 60 days of invoice date, the item will be inspected by production and service to determine: If package is un-opened and can be put back into new stock. If box was opened and the equipment was handled or used (further inspection required) If the system or part can be returned to new stock. Service parts that are not in new and resalable condition or have been used will not be accepted for return and will be returned to the customer at the customer's expense. If a returned system requires any repairs to return the equipment to working order, this cost will be determined by service and supplied to customer service. Customer service will inform the customer by phone and in writing (by letter, fax or e-mail) of the determination of acceptance or refusal of the system or part, and of all cost and credits that would be issued. Once the customer is informed of the charges and amount of credit that will be issued, the customer must acknowledge acceptance of the credit in writing. Upon receipt of this acceptance, Unilux accounting will issue a check within 10 working days to the customer. Once the customer has accepted the restocking charge, customer service will inform production and service so that the equipment can be returned to new stock or placed into the rental pool. If any equipment is placed in the rental pool, customer service must notify accounting so that it can be added to the depreciation schedule. If the customer decides that they will not accept the credit and wishes the equipment be returned to them, they must issue a purchase order for return freight and any service work that was performed. Should the customer not respond to Unilux within 60 days of notification with a decision for disposition of the equipment, customer service will send a registered letter with a return signature card, notifying the customer that Unilux will consider this equipment to be abandoned and will dispose of the material in the most economical way possible 30 days from the date of the letter. |
